How Are Charges Calculated? (Base + Usage)

Your monthly PJL Telecom invoice has two parts:

1. Base rate

This is a flat monthly amount that covers your hosted PBX, number assignments, unlimited extensions, all included features, support, and the uptime SLA. Home Office customers see $25 here. Business customers see $125 or whatever your contracted base is.

2. Usage

This covers anything metered by actual use, such as:

• Outbound long-distance or international minutes (where applicable)
• Add-on numbers beyond what's in your base plan
• Optional services like SMS / MMS volume

Calling is billed either by the minute ($0.009 per minute, with a one-cent minimum per call) or with unlimited call paths ($24.99 per call path per month). See Call Paths vs. Metered Usage.

Most customers see a stable invoice month to month because their usage is predictable. If usage spikes, we'll proactively flag it.

For questions on a specific line item, email [email protected] with your invoice number.